Refund policy

At Pipsqueak Kids we aim to keep our customers happy. If you're not 100% delighted with your purchase, you will be able to arrange a return.

Returns eligibility

Only Jerusalem orders are eligible for returns. Returns will only be accepted if the items are unused, unwashed, and unworn. The items must be in their original packaging with their tags intact. Any items that were purchased as a set must be returned as a set. We will not process any returns for incomplete sets.

How to arrange a return

Register a return by logging in to your account and selecting the order from which you would like to return items.
Specify which items you are returning and submit a return request.
After receiving approval from us to go ahead with your return, choose your preferred return method:

Pay for a courier to pick up your return (NIS 30). This option is only available for 'local Jerusalem' locations; see the shipping policy for what's included.
Drop off your return at Roses shoe store in Rav Shefa Mall - this option is free.
Drop off your return at our address, 21 Ben Tsiyon Street, apartment 8, Givat Shaul - this option is free.

We will have to receive the return within 4 working days (Sun - Fri) of you receiving your order for you to receive a full refund. The date of delivery is counted as the first day. Items returned 5 - 10 days will receive a store credit. Items returned after that time frame will not be refunded or credited.

If an order was eligible for free shipping, but less than NIS 350 worth of goods was kept, a NIS 30 delivery fee will be deducted from the refund.

Cancelled items

There will be a 5% fee for any cancelled items.

Exchanges

We do not offer an official exchange option, but our customer service team will do their best to help you out.

Gifts

If you received a gift and would like to exchange it, please contact us and we will help you!

Returns on sale items

Items bought on sale of 20% off or more are considered final sale and are non-returnable, non-exchangeable, and not able to be cancelled.

Codes

Unfortunately we are not able to offer any refunds for forgotten codes or missed flash sales, without any exceptions. Thank you for understanding!

Damages and issues

Please inspect your order as soon as it arrives. In the event that you receive an item that is defective or damaged, or if you receive the wrong item, please contact us immediately so that we may resolve the issue as soon as possible.

Refunds

Once we have received and inspected your return within the above time frame, we will notify you whether a refund has been granted. The refund may minus the shipping costs and/or 5% as outlined above. You'll receive a refund on your original payment method within 2 business days. Please note that it can also take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we've approved your return, please contact us.

If an order of more than NIS 1000 worth of goods is returned, there will be a 5% restocking charge.

Please note that excessive returns may result in your account being flagged for a restocking fee and future orders being cancelled at our discretion.

Pipsqueak Kids reserves the right to make exceptions to these policies.